Aryan Panwar monogram
Back to thinkingMy Product Thinking

04

North-star + counter-metrics, applied to Credex - Product Thinking

Project · Credex Spend Audit

Choosing a metric that only goes up when the customer actually wins - and the counter-metrics that keep it honest.

When to use

At the start of a quarter, or when the dashboard has 40 charts and no answer.

How I run it

  1. 01Picked ‘Dollars of Verified Savings Surfaced’ as the north star.
  2. 02Decomposed into audit completion rate, time to first report, and savings per audit.
  3. 03Added counter-metrics: false-positive rate, and % of savings that customers rejected.
  4. 04Reviewed weekly; recalibrated the range quarterly, not the metric.